Learning Outcome
Date
Available on Demand
Format
Duration
After completing this workshop, you will be able to:
Build a shared Customer Success vision across the organization.
Align teams, processes, and goals to create greater customer value.
Identify improvement opportunities and develop collaborative action plans.
On-site
8 hrs
Price
$1,950.00 USD / Person
15% off if you took Service or Consulting + USD 100 USD off/person when registering 3 or more
Limited Capacity (12 People)
Goals
Designed for High-Performance Teams
GOAL 1: Strengthen a customer-centric organizational culture.
GOAL 2: Implement Customer Success best practices across the organization.
GOAL 3: Align teams and processes with Axosnet's values and culture.
What you'll learn
Topics covered in this workshop include:
Module 1
Building a Customer-Centric Culture
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Customer Success as a business strategy
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Customer-centric mindset
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Organizational culture
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Shared responsibility
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Building customer trust
Module 2
Customer Journey & Cross-Functional Collaboration
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Customer Journey
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Moments that matter
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Cross-functional communication
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Breaking down silos
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Collaborative teamwork
Module 3
Quality, Innovation & Continuous Improvement
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Customer Health Score
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Key Performance Indicators (KPIs)
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Dashboards and reporting
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Data-driven decision making
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Churn management
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Innovation mindset
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Continuous improvement
Module 4
Processes That Drive Customer Value
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Customer onboarding
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Customer adoption
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Success Plans
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Business Reviews (QBRs)
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Renewals strategy
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Escalation management
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Risk management
Badge
LEARNING JOURNEY
The program is structured around three complementary webinars that guide participants through the evolution from traditional Customer Service to a strategic Customer Success mindset.
Customer Success
Service for Success
Consulting with Success
Success for Success
Build the Foundation
Learn how to serve your customers.
Develop a strategic consulting approach
Learn how to advise your customers.
Create long-term impact
Learn how to help your customers achieve measurable results.