Learning Outcome
Date
August 25-28
Format
Live Webinar
4:00 - 6:00 PM
After completing this workshop, you will be able to:
Think beyond customer service with a Customer Success mindset.
Build lasting customer relationships that create measurable business value.
Leverage proven best practices to increase customer satisfaction, retention, and success.
Duration
8 hrs
Price
$275.00 USD
Limited Capacity (20 People)
Goals
Design for professionals working at:
GOAL 1: Strengthen communication and customer relationship skills.
GOAL 2: Optimize customer journey management through best practices.
GOAL 3: Transition from Customer Service to Customer Success with a strategic mindset.
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Customer Service
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Customer Support
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Technical Support
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Service Desk
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Implementation
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Operations
What you'll learn
The topics to be covered during this workshop are:
Session 1
Building Customer Success Mindset
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Customer Service to Customer Success
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CS vs. CX vs. Customer Success
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Customer-centric strategy
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Service culture
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Ownership mindset
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Building customer trust
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Customer Success fundamentals
Session 2
Communication, Empathy & Collaboration
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Effective communication
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Active listening
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Emotional intelligence
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Customer empathy
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Difficult conversations
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Conflict resolution
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Cross-functional collaboration
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Role plays
Session 3
Problem Solving & Continuous Improvement
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Critical thinking
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Root Cause Analysis (RCA)
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Prioritization
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Personal organization
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Proactive mindset
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Service innovation
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Continuous improvement
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Business case studies
Session 4
From Service to Strategic Customer Success
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Customer Journey
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Customer Health Score
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Success metrics & KPIs
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Customer retention
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Renewals
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Value creation
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Professional growth
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Development plan
LEARNING JOURNEY
The program is structured around three complementary webinars that guide participants through the evolution from traditional Customer Service to a strategic Customer Success mindset.
Badge
Customer Success
Service for Success
Consulting with Success
Success for Success
Build the Foundation
Learn how to serve your customers.
Develop a strategic consulting approach
Learn how to advise your customers.
Create long-term impact
Learn how to help your customers achieve measurable results.