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How to achieve user acceptance of a new tool.

By: Process Integration Consulting Leader

Currently, one of the problems that companies have when they want to implement a tool to improve the business process is the resistance to change. In most companies, a work process is established when is given daily continuity for activities that are carried out internally or externally, but when the demand of work increases and other factors begin to require more effort, a gap for optimization those processes is needed to obtain better results by applying new tools for our activities, it’s well known that when a company is not ready to accept a change towards a new work process, there will a resistance.

So what to do if the necessity beats the uncertainty?

The most common issues that exist to not being able to adapt to a new tool within the organization are; habits, uncertainty, fear of failure, etc. all of these affect the operation within the organization of the company, but as is known, sometimes moving forward starts with a change to improve, we are working in a Person-Machine environment which makes the change a challenge.

Once a new tool is acquired, some questions will pop up before, during and after the implementation, such as:

Is it difficult to use the tool? Do you think it will make our process be faster? Do you know how to use it?

At this point it’s probable you start thinking about the investment made, but considering all these scenarios you are not the only one worried, there are not a few who come to have this type of thinking, let’s go back a few years in the evolution that we have had as human beings, whether technological, religious, etc., it is the knowledge gotten that has helped improve many of the ways of doing things today.

But with all these points before you may wonder, how to solve efficiently this problem? As mentioned before, nowadays there are new ways of adapting to the “new” within an organization, some of them occur in activities and materials, which makes this process easier, such as Training, Manuals, Help Modules, etc. Where the entire organization, using the new tool, is involved, leaving a low rate of questions about what has been acquired.

With this before, the organization will be avoiding the problem of resisting “change” which is an understandable, but manageable workaround when you have the correct insight, thus making all doubts clear from the start, involving staff, and most importantly, with a stable state of mind in the staff, so that in the future, any change made as improvement will be well established and avoid those situations.

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